Refund Policy
This Refund Policy outlines the terms under which payments made to Swap Backlink Limited. are handled. By using our services, you acknowledge and agree to the terms of this policy.
1. General Policy
All payments made to Swap Backlink Ltd., including but not limited to subscription fees, premium service charges, and one-time payments, are non-refundable. We do not offer partial or full refunds under any circumstances once a transaction has been completed.
2. Subscription Responsibility
It is the user’s responsibility to manage and cancel any active subscriptions before the next billing cycle. If you fail to cancel before your renewal date, the subscription fee will be charged automatically by Stripe based on your selected billing frequency (monthly or yearly).
We will not issue refunds for:
- Forgetting to cancel your subscription before renewal.
- Unused time or features during an active subscription period.
Charges incurred after deleting your account without unsubscribing from a premium plan.
3. Account Deletion, Bans & Renewal Charges
If you delete your Swap Backlink account without unsubscribing from a paid plan, your Stripe subscription may continue. In such cases:
- You must contact us immediately at [email protected] to resolve the issue.
- We will cancel your subscription to avoid further charges as quickly as possible.
- However, the already processed payment will not be refunded.
If a renewal happens before we confirm the cancellation, that amount will also not be refundable under any circumstance.
If a user is found to be engaged in fraudulent activity, harassment, abuse, or any violation of our Terms of Service — including misleading listings or transaction scams — Swap Backlink Ltd. reserves the right to permanently ban the account. In such cases, any active premium membership will be terminated immediately without refund to protect the safety and integrity of the platform.
4. Disputed Charges
If you believe a charge has been made in error, please contact us at [email protected]. We are happy to investigate legitimate concerns, but submitting a chargeback or dispute without first contacting us may result in immediate account suspension.
5. Legal Reference
This Refund Policy is governed by and incorporated into our Terms of Service. By using Swap Backlink, you agree to comply with both policies.
6. Service Interruptions
Temporary unavailability, maintenance periods, or technical issues do not qualify for refunds. We strive to provide uninterrupted service but do not guarantee 100% uptime.
7. Downgrading Accounts
If you choose to downgrade from a premium plan to a free plan, the downgrade will take effect at the end of your current billing cycle. No prorated refunds will be issued for the unused portion of your subscription.
8. Contact Us
For questions or support related to billing, contact us at:
Swap Backlink Ltd.
Address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: [email protected]
